Overzicht
Beschrijving
In this role you are responsible to provide remote and local end-user IT support to customers related to a broad spectrum of IT infrastructure and applications within a junior role (technical oriented)
- IT support areas (not limited to) are: PC-hardware, smartphones, printers, office applications, productivity tools, client operating systems and internet applications
- Focus on 1st level troubleshooting, processing standard change requests and executing daily IT operational tasks. May be part of a team that rotates through multiple shifts
- Can effectively communicate policies, standards and guidelines to the business
- Works according to IT service management standards and is able to work in the service support processes incident management, problem management, asset/configuration management and change management
- Recommends current supported software applications and hardware appropriately to best meet customer requirements
- Administers accounts and access on various platforms
- Rely on knowledge base articles to provide good level of service for end-users
- Assist in setting up hardware, software and IT related products or systems. Responsible for monitoring and maintaining accurate IT asset information as required
- Participate as a team member in different IT projects on a national or international level
Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.
- Mid-level IT education
- ITIL Foundations certified
- Hands on professional experience (relevant internship) with 1st and 2nd line support and helpdesk call administration
- Fluent in Dutch and English is a must
- Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
- Good time management and prioritization skills
- Able to work in shifts and travel max 10% of your time.
We offer you a challenging position in a high tech company with very good working conditions and plenty of opportunities to develop your career.
Interested? Please contact Danny Stijnen by mail danny.stijnen@experis.nl or phone 06-46928521
Bedrijfsomschrijving
Our client is a Forbes top 100 company and has its Shared Services Center in Limburg. They have a A-level international IT department, where there is a dynamic and top quality environment where you can give your career a boost. Personal development and personal initiatives are encouraged, and you will be facilitated to further develop your skills and career in a global organisation.
Profiel
- Mid-level IT education
- ITIL Foundations certified
- Hands on professional experience (relevant internship) with 1st and 2nd line support and helpdesk call administration
- Fluent in Dutch and English is a must
- Customer focused, team player and prepared to go the extra mile to deliver IT service to the customer (no 9 to 5 mentality)
- Good time management and prioritization skills
- Able to work in shifts and travel max 10% of your time.
Plaats: Heerlen, Limburg
Categorie: Infrastructure & Support
Dienstverband: Vast
