Overzicht
Beschrijving
Within the team the Onsite support service technician will manage and maintain all day to day support activities
ain goal is to provide very efficient local support services
The job requires proper communication and alignment with all stakeholders, and the job requires customer orientation, communication skills and proactive approach in order to identify improvements opportunities in your daily job and propose them to your supervisor.
Key responsibilities
- Provides second-line investigation and diagnosis
- Resolves incidents/service requests as per help desk procedures
- Escalates unresolved incidents/service requests
- Communicates with client regarding incident progress
- Ensures tickets are updated at all times until issues are resolved
- Performs staging of PCs and IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support
- Visits the end users f2f in order to speed up incident diagnosis and resolution
- Identifies improvement opportunities every time a INC/Service request is resolved and proposes such improvements to the supervisor
- Actively interact and collaborate with other team members not part of the workplace onsite support team
- Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software
- Understanding of ITIL.
- Knowledge of terminal servers environment is a plus
- Knowledge of Citrix VDI environment is a plus
Skills and Competencies (functional / technical / methodological / social skills, Allianz competencies)
- Reliable with high level of accuracy
- Team player and ability to work under pressure with advanced level of self-organization and initiative
- Good communication and relationship building skills; Excellent ability in Dutch and English languages (oral and written), intermediate French proficiency is a plus
- Ability to deal professionally with users, customers and suppliers
- Customer listening skills and empathy
- Ability to communicate technical information to none technical users and write documentation
- Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software
- Understanding of ITIL.
- Knowledge of terminal servers environment is a plus
- Availability to work 24*7 is a requirement
Wil je meer informatie of heb je vragen over deze vacature neem dan contact op met Nathalie van Klaveren via nathalie.van.klaveren@experis.nl of bel 06-15888909.
Bedrijfsomschrijving
Profiel
- Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software
- Understanding of ITIL.
- Knowledge of terminal servers environment is a plus
- Knowledge of Citrix VDI environment is a plus
Skills and Competencies (functional / technical / methodological / social skills, Allianz competencies)
- Reliable with high level of accuracy
- Team player and ability to work under pressure with advanced level of self-organization and initiative
- Good communication and relationship building skills; Excellent ability in Dutch and English languages (oral and written), intermediate French proficiency is a plus
- Ability to deal professionally with users, customers and suppliers
- Customer listening skills and empathy
- Ability to communicate technical information to none technical users and write documentation
- Experience with Microsoft Windows OS, iOS/Android devices and Service/Help Desk ticket management software
- Understanding of ITIL.
- Knowledge of terminal servers environment is a plus
- Availability to work 24*7 is a requirement
Plaats: Amsterdam, Noord-Holland
Categorie: Infrastructure & Support
Dienstverband: Vast
