Overzicht

Functieomschrijving

The Product Information Specialists deliver extraordinary customer care by promptly and accurately responding to customer inquiries. They strive to make it easy to do business with us, solving customer issues, while celebrating their value to us. They act as consultants by recommending the right products and helping customers with design-in solutions.

 

What are the responsibilities?

  • Deliver extraordinary customer experience on every interaction by evaluating, analyzing and resolving technical inquiries, providing product information, converting competitor product and identifying replacement and mating products for customers’ needs
  • Ensure a thorough understanding of product needs through proactive communication with the customer that correctly resolves requests on the initial contact
  • Recommend correct product for customer applications and help with design-in solutions
  • Grow and nurture customer relationships on every interaction that results in measurable customer value – move inquiry to a sale by discussing purchase point, stock and availability
  • Offer custom technical solutions that benefit the customer
  • Communicate via various channels such as telephone, email and chat with customers and internal support areas including production, sales, engineering, logistics and others as necessary
  • Commit to being part of the solution when faced with a challenge
  • Liaise effectively with various internal business partners like engineering and sales to resolve Customer inquiries and requests
  • React positively to changing business conditions by proving to be flexible and adaptable

Functieeisen

What are your skills?

  • Technical Customer Support experience with a passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Demonstrated consultative experience, ability to influence, resourcefulness
  • Energized by a desire to help and connect with people
  • Demonstrated ability to maintain progress on multiple tasks, set priorities and manage time effectively
  • Bachelor’s Degree in Engineering or related field required
  • Ability to work in a shift based environment
  • Team player, critical thinker, self-motivated and proactive positive attitude
  • Knowledge in Microsoft Office is required
  • Fluent in written and spoken English and German

Arbeidsvoorwaarden

Our client is an innovative en growing company, the pay you a good salary in nice working conditions. 

Sollicitatieprocedure

Are you interested in this job? Send your CV (in English) and motivation to solliciteren@todayhr.nl or call 073-7113714 for more information.

 

http://www.todayhr.nl/vacature-product-information-specialist-ft-den-bosch/

VacatureID: 191446091
Gemaakt op: 2018-04-04 05:23:59
Reverentie: 20170726-ZAFW

TodayHR
De Ring 8
5261 LM Vught
0737113714

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Over TodayHR

Do you have experience with technical support and do you have demonstrated consultative experience? Then we are looking for you? For a company who's based in Den Bosch we are looking for product information specialist. Our client is a provider and producer for connecting systems in several markets.