Overzicht
Tasks and responsbilities
•You deliver technical customer training and develop, amend and revise the training materials;
•You monitor knowledge levels within our customer service centres and, if required, you proactively support on the job training;
•Cooperation with R&D in the development of new products, product life-cycle issues and identify essential competences;
•Perform incident analysis and support project and service teams in ramp-up or resolving escalations.
•Evaluate training effectiveness.
You will work closely with the Service Product Manager in a multi-disciplinary environment including sales, project teams, engineering, R&D and global service operations.
The company focuses on the optimisation of its customers’ business processes and competitive positions. Through close cooperation, it strives for the improvement of their operational activities and the expansion of their logistical achievements. Their extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
Global Services is responsible for approximately 20% of the company’s total income and is growing strongly. Service Development is responsible for the ongoing professional development of life cycle services. The department supports our customer centers in the development of their life-cycle services strategy. It defines and drives the implementation of the life-cycle services propositions including designing new service concepts.
As Senior Technical Trainer you will be part of the Documentation & Training team within the Service Development department, a part of Global Services. Documentation and Training is the global competence centre for customer training and documentation. The department delivers professional training and documentation services to both our customers and our on-site based teams worldwide. To strengthen our market leader position we consistently deliver well-trained, competent personnel who understand how systems work, how they can be safely operated and maintained and what to do when things require attention.
Your Position
In customer services, human error is one of the significant causes of downtime. Two of the most effective ways to mitigate this for our customers is with accurate documentation and targeted training. Properly trained and knowledgeable personnel will understand how systems work, how to safely operate and maintain them and what to do when things require attention.
Your Profile
•You have an intermediate vocational education or bachelor degree with a technical background preferably IT / Electrical;
•Relevant working experience (5-10 years)
•You are experienced in web-based training/virtual reality;
•Hands-on experience in a service environment;
•Strong communication skills;
•Proven analytical and problem-solving skills;
•You are result oriented and have a strong desire to share knowledge and experience;
•Fluent in English both written and spoken, other languages would be an advantage;
•Prepared to travel abroad up to 50% of your time.
Vacature type:
Categorie: Education / Training
Ervaring: Full-time